faq
Frequently asked questions
Rental
See our opening hours on the shops page.
They are published on the website. It is also possible to obtain a quote independently, by making an online booking without confirming it with payment.
Yes of course; after 5 p.m.
Equipment must be returned by the end of the last day of hire. If you have any difficulties, please contact the shop to make arrangements.
Yes, subject to availability and payment of any difference in price between items.
Yes, of course, there is no charge for the change.
It is best to book for the period you are sure of, and if you want to extend, contact the shop to check availability.
No, multi-day rentals can only be booked for full days.
We offer refunds in the form of a voucher; a voucher for the value of the unused rental, which has no expiry date and can be used in any of our shops for the purchase of accessories or subsequent rentals. A cash refund will only be made in the event of illness or accident and upon presentation of a medical certificate.
It is not compulsory but highly recommended.
For under 18s only.
We do not hire gloves for bikes, only for via ferratas.
Yes, of course.
We only collect data that is necessary for the rental service and delete it at the end of each season.
Gloves and helmets are always washed and sterilised using an ozone system that guarantees total elimination of bacterial contamination.
Junior and baby fares are applied according to the size of the bicycle.
For bicycles with 12- and 16-inch wheels, the baby fare applies.
For bicycles with 20- and 24-inch wheels, the junior fare applies.
For our loyal customers we offer a 10% discount
We have agreements with several hotels; these agreements include a 10% discount
For groups we offer the following discounts:
15% for groups of 10 to 15 people.
20% for groups of more than 16 people.
Unfortunately not. They can only be purchased at the lift ticket offices.
Unfortunately not. The ski pass can be purchased at the ski pass office or at the base of the main lifts.
No, we do not organise excursions or provide guide or escort services.
But we can give you many suggestions for itineraries that will suit you best.
No, we do not offer a deposit service.
Of course, we have a world-class laboratory.
Skis collected in the afternoon are usually ready by 08.30 the following morning. In the event of different requirements, a shorter time can be agreed with the shop.
Online Booking
The online booking service not only offers a 10% discount, but also saves a lot of time and guarantees the availability of the desired material.
Reservations must be made at least 2 days before the first day of rental.
In principle, the booking should be made on the website, but if there are any difficulties we will do our best to accommodate you.
Yes, of course you can. We will do our best to accommodate your specific request, but we cannot guarantee this 100%.
Yes, of course you can.
Payment must be made by credit card, however we do not accept America Express & Diners.
In principle, payment should be made at the time of booking, but we will do our best to accommodate you in the event of difficulties.
Equipment can be collected after 17.00 on the day before the first day of hire, subject to availability. If the booked equipment has not been returned by the end of the rental day, it will be collected the following morning from 08:30.
The equipment will be delivered to the hotel in the early afternoon of the previous day.
This service must be arranged in advance with our booking agent.
No, if you do not like the equipment delivered to you, you can go to any of our shops to exchange it.
Only if you have booked and paid for this service in advance.
It is not necessary, we are saving the planet.
No. Your booking is complete once payment has been made and you will receive a confirmation email with a voucher invoice attached.
Changes cannot be made through the system and must be communicated to our booking agent by email.
Of course. Cancellations received by email 2 days prior to departure will be refunded in full at no charge. Cancellations received after this period but before the start of the rental will be refunded in the form of a voucher to be used at a later date.
Yes, it is very important that these details are as accurate as possible to ensure security and quality of service.
No, you need to provide the correct size.
There are no summer discounts.
There is a basic 5% discount for online bookings.
Yes, we have agreements with many hotels, resorts and ski schools. These agreements include a 10% online discount. To take advantage of this, simply book through the partner’s website or use their promotional code.
Yes, we have agreements with many hotels. These agreements include a 10% online discount. To take advantage of this, simply request the relevant promo code.
Yes, simply write to us for the specific promo code for your group.
There is a special field at the top left of the booking screen.
It is not possible to combine two promo codes.
The equipment
Top-of-the-range MTBs and E-Bikes have top-of-the-range frames and components to guarantee optimum performance and safety even on the most demanding routes. They are recommended for those looking for performance and for medium and difficult routes.
Medium bikes have proportionally lower quality components.
We recommend medium bikes for occasional riders for easy routes and for amateur riders for easy and medium routes.
The rental fee does not include coverage in the event of damage, theft or loss.
In such a case, the customer is obliged to reimburse the damage on the basis of a special table in the shop.
This contract provides for a surcharge (15% for bicycles – 10% for other items) on the rental price and guarantees 100% coverage in the event of damage to the rented equipment and 75% in the event of theft or loss.
We always provide a puncture repair kit (spare tube, tyre lever, pump or alternatively a can of quick fix foam). On request we can provide a lock and water bottle free of charge. For electric bikes, we also provide a battery charger for those planning longer trips.
Of course it is always possible to change the rented equipment, subject to availability and paying any difference in price.
Of course, all our bikes are equipped with soft saddles. We also provide sports saddles for those who request them.
Our bikes are generally equipped with 500 watt batteries. In the mountains, a normal-weight person can ride up to 1,500 metres in altitude, or 50-60 km, if the battery is used sparingly.
Of course; on request, we supply the charger and a key for removing the battery.
With the charger provided, plugged into a normal socket, you can recharge about 20% in an hour.
Many mountain huts have charging points, which are usually free but often occupied. Connecting to these will speed up the charging process considerably.
32×11/42 or 32×11/46
50/34×11/32 or 52/36×11/32
Shimano for mountain bikes; Shimano or Look for road bikes.
Yes, for standard adjustments such as height, angle and saddle fore/aft.
The Top ski is suitable for expert skiers who can handle all types of slopes with ease; the Medium ski is suitable for intermediate or advanced skiers who want to try their hand at intermediate slopes; the Base ski is suitable for absolute beginners.
The rental price does not include cover in the event of theft or loss. In this case, the customer is obliged to compensate the damage according to a special table in the shop.
This agreement provides for a 10% surcharge on the rental price and guarantees 100% cover in the event of damage to the rented equipment and 75% cover in the event of theft or loss.
Yes, poles are always included.
Of course, it is always possible to change the equipment you have hired if you do not like it,
at no extra cost, except for a 5 euro exchange fee if you want to try a different pair of skis or boots.