FAQs

Rental service

All our shops are open non-stop from 8.30 a.m. to 7.00 p.m.

Only the shop on Corso Italia, during low season , is closed for the lunch break from 12.45 p.m. to 2.30 a.m., and is open from Monday to Friday.

Rates are available on our website. You may ask for a personalized sample quotation by booking online, without confirming it with the paymnent.

The equipment is to be returned by 7.00 p.m.  of the last rental day. If problems arise,it might be returned also the following day before 9.00 a.m.

We recommend to book the equipment for the dates you are certain. You may extend the booking by paying the price difference  when returning the equipment.

No it is not possible. The rental service only offers full days booking.

We will refund you with a voucher with no expiry date, for the full amount of the  unused rental period. The voucher can  be spent  at any Snow Service rental shops, either to buy accessories or to hire sports equipment. Refunds in cash are possible only in case of illness  or accident and medical certificate is to be provided

Only for kids up to 14 years old

We collect only the  data necessary for the rental service. It is our concern to cancel all data at the end of the season.

After each use we clean and sanitize boots and helmets. We use ozone sytems to sterilize the equipment because it is effective to kill all bacteria.

Junior and baby rates are charged  according to ski height and  boot size.

Junior skis are up to 150 cm and therefore suitable to kids up to 160 cm tall.

Baby skis are up to 110 cm and therefore suitable to kids up to 120 cm tall.

Junior ski boots fit up to shoe size 41.

Baby ski boots fit  up to shoe size 28.

Our returning clients are offered a 10% discount.
We are partner with several hotels and ski schools in town; these partnerships entitle to a 10% discount. We offer the following discounts to groups : 15% for groups of 10 to 15 people.
20% for groups with 16 people or over.

Unfortunately, we don’t. Lift tickets can be purchased at the Skipass office or at the  ticket offices of the lifts.

No, we do not organize excursions nor we offer services to hire a mountain guide.

However, we can give you useful tips on the itineraries that best suit you.

Only in our shop at 12/c via Marconi (opposite the bus station)

As a rule, skis collected in the afternoon are ready the following morning by 8.30 a.m. In case of special requirements, please ask the service man.

Online booking

Online booking entitles to a 10% discount. In addition, you will save time and will be sure that the selected equipment is available.

We recommend booking at least two days prior to the first rental day.

As a rule, bookings should be made on our website. However we will do our best to meet your requirements.

Sure you can. We will do our best to satisfy your specific request, but we cannot guarantee 100%

Payments are to be made with credit card, but we do not accept American Express & Diners cards.

As a rule, payments are to be made on booking. However, if there are problems,  we will do our best to comply with your request.

You may pick up your equipment the afternoon prior to the first rental day, after 3:00 p.m..

We will deliver the equipment in  the early afternoon prior to the first rental day.

This service is to be previously arranged with our booking operator.

No we won’t, if the boots you have been delivered do not fit, the customer may visit any of our shops to swap them with a new pair.

Only if the pick up service has been pre-booked and pre-paid.

No, you don’t need to; let’s save the planet!

Your booking will be completed after payment is made; you will receive a confirmation e-mail with a voucher-invoice therein attached.

Changes cannot be made through the system; any changes are to be communicated via e-mail to our booking operator.

Sure. If the cancellation is communicated via e-mail 2 days prior to the first booking day, you will get a full refund, without any charge. In case cancellations are communicated after the indicated time, but before the first rental day, the customer will receive a voucher for the full amount to spend in the shop at a later date.

Yes, it is very important to provide this data, as correct as possible, for your safety and the quality of the service.

Online bookings entitle to a 10% discount

Yes, we do collaborate with several hotels, accommodation, and ski-schools. Ask  for the  12% discount promo code on online bookings.

Yes, please email us to benefit of a specific promo code for the group.

In the designated area on the top left of the booking mask.

No, it isn’t. You cannot add up two promo codes.

Equipment

Top-of-ther-line skis are for advanced skiers who are comfortable on any type of terrain.

Medium skis are recommended for intermediate skiers or advanced beginners who want to improve their abilities  and challenge themselves on intermediate slopes.

Standard skis are recommended for absolute beginners.

Rental fees do not include insurance policy against damage, theft, or loss. In the unlikely event one of the above scenarios occurs, customers have to refund the corresponding amount of the damage as shown on the notice board displayed in all the rental shops.

This agreement includes a 10% additional cost on the rental price and covers  the whole amount in case of  damage and 75% of the value in case of theft or loss.

Yes, ski poles are always included.

Of course! It is always possible to change the rented equipment, if you are not satisfied with it. In this case, no additional costs will be charged.

 A 5 Euro fee will be charged for any additional swaps, if the customers wants to try different equipment.